What is your return policy?
All sales are final. No refunds or exchanges will be permitted.
What should I do if I receive a defective item?
Pierced Store only sells items in new condition but in the rare event that you receive a defective item, please refer to our Limited Warranty and contact Customer Service.
What should I do if I receive an incorrect item?
If you accidentally receive an item that you did not order, please contact our Customer Service.
Are out-of-stock items restocked?
If you’re looking for a product that is sold out at the moment, sign up for our newsletter to be notified of store news.
Can I receive regular email updates about Pierced’s latest products and offers?
Yes. By simply signing up to our Newsletter you will receive information on Pierced's latest jewelry drops, collaborations, and events.
Can I cancel my Pierced Newsletter subscription?
You can cancel your subscription at any time by clicking Unsubscribe on any Newsletter.
How do I recover my forgotten password?
If you've forgotten your password, you can recover it in the Login section. Enter your email address and we'll send you instructions on how to retrieve your credentials.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact Customer Service.
I’ve sent you an email, when will you reply?
We try to reply to all emails within 24 hours. Our office is closed on weekends and Bank Holidays so we will look to reply the next working day.
Can’t find what you are looking for?
If you are unable to find the information you are looking for please contact Pierced Customer Service and we will help answer your questions.